FREQUENTLY ASKED QUESTIONS
Orders are typically processed and dispatched within 3-5 business days from the date of purchase.
Once your order ships, we will provide you with a tracking number. You can use this number to monitor the shipping status of your package by visiting the carrier's website and entering the tracking information.
Please be aware that tracking information might take 2-5 days to be updated and displayed. If you can't locate tracking details for your package, we recommend checking again 1-2 days later.
There might be several reasons for delays in shipment, including factors such as weather disruptions, customs processes, or logistical backlogs.
Should you encounter any issues with your order (e.g., defective product, incorrect order, damaged package), kindly reach out to us within 7 days of receiving your order. Our team will assist you in reviewing the case, and if approved, we will arrange for a replacement.